Privacy & Cookie Policy

1. Our Privacy Policy

1.1: Scented Floral Creations is committed to preserving the privacy of all visitors to our website at please read the following privacy policy to understand how we use and protect the information that you provide to us.

1.2: By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

1.3: You hereby warrant that all the information provided by you is your own and relates to you, or that you have the permission of the person to whom the information relates or belongs to use their information for this purpose.

2. Information That We Collect From You

2.1: When you visit, register or order products or services on you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

2.2: We may also collect information about your usage of our website as well as information about you from messages you post to the website and emails or letters you send to us.

2.3: To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

3. Use of Your Information

3.1: Your information will enable us to supply the goods or services you have requested. It will also enable us to bill you and to contact you were necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

3.2: In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you.

4. Disclosure of Your Information

4.1: We respect your privacy! Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give to Scented Floral Creations will be held with the utmost care, and will not be used in ways that you have not consented to, unless we are ordered to by a court of law.

4.2: The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.

4.3: Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

5. Security Policy

5.1: Security is one of our top priorities and we guarantee to keep all details you supply us confidential.

5.2: Please also be aware that we do not send your credit card details out with your goods – avoiding any possible security issues in transit.

5.3: When you place an order through our secure server, your credit card details are protected from interception.

5.4: Our servers offer 128-bit SSL3 encryption of data transmissions, so your security is assured whenever you place an order. Depending on your browser, you will see a different confirmation that your connection is secure (on our checkout page). Generally it will be a small padlock at the bottom of your browser. Your credit/debit card number will not be held in clear text on any website.

6. Cookie Policy

6.1: A cookie is a small text file stored on a user’s computer whilst they are browsing a website. We use cookies on our site to track usage statistics, and to keep track of what you have in your basket.

6.2: To be able to order products from this website you need have cookies enabled. If you do not have cookies enabled you will still be able to view the website for browsing and research.  However, you will not be able to add products to your basket and buy them.

6.3: Our cookies do not store personal information such as credit card details. Please note, that cookies cannot harm your computer, they are purely informational.

6.4: Our website uses cookies to allow basic function, such as adding items to the basket, logging into an account, or other persistent information.

7. Third Party Cookies

7.1: We may at times embed widgets on a webpage such as media players or promotional links, (i.e: YouTube videos and Skype buttons). If you go on to a web page that contains embedded content, you may be sent cookies from those websites.

7.2: You may also see tools to ‘share’ to your friends through social networks – such as Facebook and Twitter. You may be sent cookies from these websites as well.

7.3: Since we do not control these cookies, we suggest you check these third party websites for information on their cookies and how to manage them.

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